Criteria

What are the criteria that the standard sets out?

The code sets out eight standards to which members commit themselves as follows:

1. COMPANY STANDARD
Members should demonstrate integrity and professionalism in their operations, management and governance.

2. CUSTOMER STANDARD
Members should deliver high standards of customer care and service.

3. PEOPLE STANDARD
Members should respect their staff and adopt policies which reflect good practice in human resource management.

4. PRODUCT AND SERVICE STANDARD
Members should produce products and supply services which perform to their published specification or contracted standard and are consistent with marketing materials, quotations or tenders associated with them.

5. ENVIRONMENTAL STANDARD
Members should recognise their corporate obligation to minimise their environmental footprint.

6. ETHICAL STANDARD
Members should behave in an ethical manner and demonstrate integrity in their commercial activities.

7. COMPETITION STANDARD
Members should treat their competitors with courtesy and respect.

8. COMMUNITY STANDARD
Members should participate in their industry community in a positive and constructive manner.